Warranty

At GraceUsedEngines.com, customer satisfaction always comes first. That’s why we back our used car engines with a 3-5 year parts warranty based on make models and miles. Read on to find out more about the terms of conditions of your used car engine warranty.

1. The used car engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
2. In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE Certified Automotive facility. An Engine Diagnostic Report can be sent by you or your ASE Certified Automotive facility in the event that a diagnostic report is not available.
3. Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc. Diesel Engines: We do not cover injectors, high pressure oil pumps, high pressure fuel injectors or any other part which is not part of the core engine as defined above.
4. We are not responsible for improper installation and labor charges.
5. All returned parts or canceled orders are subject to a 25% handling and processing fees plus customer assumes all shipping costs.
6. All mis-ordered or mis-diagnosed parts will be assessed a 25% processing charge and freight both ways, regardless of the reason..
7. We do not assume towing, shipping, transportation, and car rental cost.
8. Usual delivery time is about 7-14 working days but due to some unusual circumstances please allow additional time.
9. All residential deliveries incur a $150 shipping charge, unless agreed to otherwise.
10. Extended warranty will be activated upon notification of installation of part.
11. Engine or transmission must be installed AND warranty activated within 10 business days of delivery OR ALL WARRANTIES WILL VOIDED. Falsifying information will automatically void your warranty.
12. Exchanges or Store credits only after the part has been in customer possession for more than 30 days.
13. Although GUE makes every effort to make the part look as nice as possible before it ships no warranty or guarantee is made towards the appearance of that part.
14. Make sure to inspect all parts before signing for them on delivery.
15. The stated mileage is not guaranteed and is correct to the best of our knowledge.
16. We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
17. OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
18. All deposits are non-refundable.
19. Any engine and transmission returned not in the same assembled condition as it was received will not be refunded under any circumstances. If the engine or transmission is disassembled in any way without our express written authorization it will void the warranty.
20. Engines are tested, visually inspected and cleaned.
21. No Refunds will be issued due to Shipping Damage or Broken Items if not reported within 48 Hours of Delivery to GUE and the Freight Company, which is the deadline to file a Freight Claim. Additionally, some form, such as an email, of written verification from the Freight Company of the Freight Claim must be retained in your records regardless of the time frame the Freight Claim was reported in.
22. Pickups of Returns, Defective Items, must originate from the shipping address of the original order. No exceptions will be considered. Otherwise, refunds, returns, replacements will not be authorized

If the item is improperly installed. If the item is used for racing. If the item is operated without proper lubrication or cooling regardless of the reason.

In the event of a Warranty Claim with any part which has qualified for a Free Replacement, it is required the part be made available for pick up within 7 Working Days. If the part is not made available for pick up within this time frame, the Free Warranty will be null and void.

In the event a customer wants to return a part BEFORE installing for any reason (he/she will be responsible for both way shipping cost and 25% restocking fees will be applied) it is required the part be made available for pick up within 3 Working Days. If the part is not made available for pick up within this time frame, no refund will be issued for the part.

Returns and Refunds

1. Repair or replacement required as a result of any accident or misuse.
2. Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
3. Any engine used for competition racing or related purposes.
4. Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed.
5. Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
6. Any warranty repairs must be authorized by GUE and will be handled on a case by case basis.
7. Upon submitting the Warranty Claim, you MUST submit documentation, as required during the Claim process, within 5 business days or your claim will be denied, no exceptions. Furthermore, continued operation of the vehicle after an issue has been identified will void the Warranty Claim.
8. If we elect to replace your engine with another engine, the replacement is considered to be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE AT THAT TIME REMAIN IN EFFECT.

1. Engine oil and filter MUST be changed at the first 1,000 miles after installation and remaining oil and filter changes to follow manufacturers suggested schedule. (Official Service Center Records must be kept – No personal maintenance records are accepted. (Hand written etc.)
2. Oil and temperature light/gauge and speedometer MUST be in proper working order
3. New thermostat MUST be installed
4. New timing belt must be installed (if applicable)

The liability of GUE is solely and exclusively limited to supplying a replacement engine if available or refunding purchase price. GUE does not assume and has no liability for labor costs or replacement of oil or anti-freeze, damage to other engine parts or components towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. GUE has no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation. Grace Used Engines sells used automobile engines and transmissions, not used automobiles. State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines and engine parts are not practically possible, and are not subject to known state and federal laws. Determination of mileage use for used engines or transmissions cannot be done with certainty because these engines and transmissions are routinely sold and transferred separate and apart from the original vehicle in which they were installed. Therefore all representations of mileage are estimates based upon information and belief. Grace Used Engines does, however, offer extensive engine and transmission part warranties regardless of mileage, relying upon Grace Used Engines expertise evaluation of its products. We do NOT accept anything Freight Collect.

COVERAGE INFORMATION: Premium Gas Engine coverage expires 60 months from purchase date. Economy Gas and Truck Engine coverage expires 36 months from purchase date. Economy Diesel Engine coverage expires 12 months from purchase date. *3-5 years parts warranty will be based on year, make, models and miles of the vehicle*

Transmission: The following components of automatic or manual transmission: Torque Converter, Oil pump, Governor, Drums, Planetaries, Sun Gear & Shell, Sprags, Shafts, Bearings, Shift Rails, Forks, Synchronizers, External Switches and Sensors are not covered. Seals & Gaskets: Seals and gaskets are replaced only as part of repair or replacement of covered components. Leaking gaskets or seals are not covered.

1. Purchaser may not have their required maintenance performed by a service facility that is owned or operated by the purchaser. Purchasers cannot perform their own maintenance for product warranty requirements.
2. Acceptable records documenting purchaser’s adherence to the vehicle manufacturer’s required maintenance are required in the event of a claim.
3. Acceptable records must be: issues on the date of maintenance, issued in the name of purchaser, be signed by purchaser, be electronically generated, issued by the commercial lubrication service facility performing the maintenance, include mileage, date, vehicle identification number, year, make and model, and include a record of payment and service performed. Any handwritten information on records, receipts or repair orders, pertaining to or documenting required maintenance are not acceptable.

1. Breakdown or failure of any listed covered component prior to benefit activation is not covered.
2. CVT Transmissions require the Transmission Cooler to be replaced before installation or Warranty will be voided.
3. Any and all claims or damage resulting from: abuse, negligence, freezing, overheating of any type, failure to maintain proper coolant, fluid, refrigerant, or lubrication levels, personal damages, per diem expenses, storage fees, medical expenses telephone or rental charges, fire, flood, vandalism, theft, collision, acts of God, competition or racing, usages not approved by the vehicle manufacturer, improper load capacity, or improper towing, damages cause by contaminated fluids, coolants, or lubricants for any reason, misuse, road conditions, riots or acts of war. Leaking seals, gaskets or fittings are not covered. Vehicle components that require normal manufacturer’s recommended replacement intervals are not covered. Benefits are not active until all applicable fees or installment payment plan confirmation has been received by the administrator.  Benefits are not active until the customer calls to activate warranty.
4. Pre-existing conditions and problems that occur prior to the benefit activation date and mileage are not covered. Covered components are defined as components that have cracked or separated into pieces. Covered components that are flaking or have been damaged by excessive heat or scoring are not covered.
5. Any component not listed as a covered component, is not covered. Damage to a covered component due to a non covered component failure is not covered.
6. Incidental and consequential damages are not covered.
7. Vehicles with: a non-functioning odometer, alterations not approved by the manufacturer including, but not limited to, oversized or undersized tires and lift kits, and vehicles used for commercial purposes are not eligible for coverage under this product warranty.
8. Claims occurring outside the United States are not covered.
9. Once a claim has been initiated, the purchaser may not continue to operate the vehicle until a claim decision has been made continued operation will void the claim.
10. Any work or repair done to vehicle without prior written authorization from administrator is not considered an authorized claim.
11. Freight is not paid under this contract on any parts or transmission claims.
12. Towing & diagnostic charges are not paid under this contract.
13. Breakdown or failure means total inoperable. It does not mean a decrease or gradual reduction in the parts performance due to normal or abnormal wear and tear. Clutches are not covered under this agreement.
14. Commercial use is not covered unless box is checked and the surcharge is paid.
15. Breakdowns caused by mechanical alterations not meeting manufacturer’s specifications.
16. Breakdowns covered by factory recall.
17. Any covered part which is not broken or inoperable, which a repair facility recommends or required to be repaired or replaced.
18. Breakdowns to a covered part already replaced under the contract.
19. Liability for tear down is the customer’s responsibility.
20. Defective parts must be made available for inspection upon the claims administrator’s request.
21. Breakdowns caused by excessive wear and tear for the year and mileage of vehicle are not covered under this contract.
22. Breakdowns that occurred while under another warranty of any kind.
23. Breakdowns covered by manufacturer warranty or recall, distributor or repairers guarantee, any other written warranty, government or court orders, decrees or settlements, or any valid or collectable insurance policy.
24. Improper transmission installation.
25. We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
26. Transmission cooler lines must be flushed or warranty will be void. Transmission may need to be relearned, reset or flashed by dealer AND may need electronic valve body replaced.

Customers with warranty related questions can contact the warranty department by calling +1 (888) 343-2916 ext. 6 or sending an email to sales@graceusedengines.com.